Our team is excited to assist you with any queries related to products, services, delivery time, installation, return policy, product warranty info, shipping and returns, etc.
We have tried to answer few frequently asked questions below. For further details please feel free to call us or write to us.
Q1. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 1 week; mass production time needs 2-3 weeks for order quantity more than 3 pieces.
Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by VRL, DHL, FedEx or TNT. It usually takes 8-10 days to arrive. Airline and sea shipping is also optional.
Q4. How to proceed with an order?
A: Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places a deposit for formal order.
Fourthly, we arrange the production.
Q5. Is it OK to print my logo on the product?
A: Yes. Please inform us in advance before production begins and confirm the design firstly based on our sample. It would be at additional cost.
Q6: Do you offer a guarantee for the products?
A: Yes, we offer 1 year’s warranty for our products.
Q7: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be negligible.
Secondly, during the guarantee period, we will send new lights with new order for a small quantity. For defective batch products, we will repair them and resend them to you, or we can discuss the solution including re-call according to real situation.
